This course teaches students to tactically respond using verbal techniques to manage aggressive behavior. This course focuses on the understanding the Goal of Security Enforcement, Force Options, Generating Voluntary Compliance, Habit of Mind and Mind Set, How to Handle Verbal Abuse, Studied Response while using Deflection & Redirection, Use of Deflection Techniques and Strip Verbal Phrases, Essence of Professional Communication.

After purchase, we will email you an access code to login and complete your training. You must score 100% on all final exams to obtain your certificate(s) of completion.